Packages considered to be lost an order is considered “Lost” if it is not marked as “Delivered,” and if 8 days have passed since the last tracking status update Or if 3 days have passed since the last estimated delivery date provided by the carrier, and no delivery or update to status has been made Time to file: a claim can be filed after 6 days and not later than 30 days *Notarized latter or police report may be required based on order amount
What We Don’t Cover
1.
Invalid address, delivery barriers, or packages marked “return to sender
Shipsecure will not consider a package “Lost” if a shipping carrier is unable to deliver a package due to an invalid or undeliverable address, or if the customer refuses a delivery.
Shipsecure will not consider a package “Lost” if the customer entered the wrong address at the time of purchase
3.
Order marked “pre-shipment” “label created” or “shipment information received”
Shipsecure will not consider a package “lost” if it is marked “pre-shipment,” “label created,” or “shipment information received,”
4.
Orders stuck in customs
Shipsecure will not consider a package “lost” if the order is stuck in customs for any reason.
Shipsecure will consider a package “stolen” if the package is marked “delivered” but the customer did not receive it, and no other people or neighbors are aware of its location
Time to file: A claim can be filed after 2 days but not later than 30 days of the “marked delivery date
A notarized letter or police report may be required based on the order amount
Shipsecure will consider an item “damaged” if it’s unusable. Shipsecure requires supporting pictures or videos of the damaged items.
What We Don’t Cover
Manufacturing Defects
Shipsecure will not consider an item “damaged” if it shows any manufacturing defects or marks that you suspect may have occurred before shipment, for example, the box or packaging does not show signs of mishandling. Please contact the store for any manufacturing issues.
Time to file: A claim can be filed within 30 days of the “marked delivery date.”
Claims must be filed within 30 days of the last “tracking update” for lost in transit and 30 days after the “order was marked “delivered for stolen or damaged items
And if we ask for additional supporting evidence, or a police report, or a notarized letter, and we don’t receive it within 45 days, the claim will be closed and can’t be reopened
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